Customer Service Qualifications

For any organisation to be successful it must be able to meet the expectations of its customers. This is largely done through the effective provision of customer service.

Customer service is applicable to all sectors where interactions take place with customers including commercial businesses, charities and national/local governments.

The list of qualifications can be found below. If there any queries just get in contact with one of our support staff. 

• Highfield Level 1 Award in Customer Service (RQF)
• Highfield Level 1 Award in Work-Related Studies for the Customer Service Sector
• Highfield Level 1 Certificate in Customer Service (RQF)
• Highfield Level 1 Certificate in Work-Related Studies for the Customer Service Sector
• Highfield Level 1 Diploma in Work-Related Studies for the Customer Service Sector
• Highfield Level 1 NVQ Award in Contact Centre Operations (RQF)
• Highfield Level 2 Award in Customer Service (RQF)
• Highfield Level 2 Certificate in Customer Service (RQF)
• Highfield Level 2 Diploma in Customer Service (RQF)
• Highfield Level 2 Diploma in Customer Service Skills (RQF)
• Highfield Level 2 NVQ Certificate in Customer Service (RQF)
• Highfield Level 3 Certificate in Customer Service (RQF)
• Highfield Level 3 Diploma in Customer Service (RQF)
• Highfield Level 3 Diploma in Customer Service Skills (RQF)